Thank you for choosing our kitchenware sales service.

Due to changes in the market environment, increased operating costs, and long-term operational pressures, the business is currently experiencing continuous losses. After careful consideration, we have decided to clear out our existing kitchenware inventory at a loss, selling the remaining stock at discounted prices.

To ensure customers receive their purchased kitchenware smoothly, we offer shipping and delivery services from our US warehouse, detailed below:

I. Shipping Location

All kitchenware orders are shipped from our US warehouse.

We will arrange packaging, warehousing, and transportation after order confirmation to ensure timely entry into the delivery process.

II. Order Processing Time

After successful payment and confirmation, we will complete order processing on the same day. Order processing includes product confirmation, inventory verification, packaging preparation, and logistics arrangements. After order processing, the order will be handed over to the logistics company for delivery.

III. Shipping Time

After the goods are shipped from our US warehouse, the estimated shipping time is 2 days. Logistics and shipping times may vary slightly due to factors such as weather, holidays, and the operational status of the logistics company.

We will do our best to ensure fast and safe delivery of your order.

IV. Logistics Tracking

After your order is shipped, we will provide relevant logistics information.

Customers can check the delivery status of their packages through the logistics tracking information. If there are any logistics abnormalities, delivery delays, or other issues, please contact us promptly, and we will assist in investigating and resolving them.

V. Receiving Instructions

To ensure smooth delivery of goods, please confirm the following when placing your order:

The recipient’s name is accurate;
The delivery address is complete and valid;
Contact information is accessible.

If delivery problems occur due to incorrect address provided by the customer, inability to sign for the package, or other customer-related reasons, delivery time may be affected.

VI. Return Policy

We support eligible return requests:

Return request period: Within 30 days of receiving the goods;
If you need to return an item, please contact us in advance to obtain the return process and return address; Even if the item has been opened, you can still apply for a return if it meets the return requirements.

Returned items will be processed according to after-sales requirements to complete the review process.

VII. Refund Policy

After your return is approved, we will arrange a refund:

Refund Processing Time: Processed promptly after approval;

Refund Arrival Time: Expected within 3 days;
Actual arrival time may vary depending on the processing speed of the bank or payment institution.

Refunds will be returned to the original payment method.

VIII. Clearance Sale Special Notes

Due to continuous losses, the merchant has decided to conduct a loss-leader clearance sale. This kitchenware sale is an inventory clearance activity.

Special Notes:

Product inventory is limited and will be sold while supplies last;
Some items may not be restocked;
Normal order delivery and after-sales service will still be provided during the clearance sale;
All orders will be processed according to this logistics policy.

Thank you for your support and understanding of this kitchenware clearance sale. We will do our best to ensure that every order is delivered quickly and safely.