Thank you for choosing our kitchenware sales service.

Due to changes in the market environment, increased operating costs, and long-term operational pressures, the business is currently experiencing continuous losses. After careful consideration, we have decided to clear out our existing kitchenware inventory at a loss, selling the remaining stock at discounted prices.

Although this is a clearance sale, we still value the shopping experience of every customer and offer a return and refund service for eligible items.

I. Return Period

Customers can submit a return request within 30 days of receiving the goods.

If you are not satisfied with your purchased kitchenware, or if there are any issues with the product, please contact us within the specified time and provide:

Order number; Purchase information; Reason for return; Relevant photos of the product (if applicable).

Our customer service team will assist you with the return process after receiving your request.

II. Return Conditions

Products meeting the following conditions are eligible for return:

Product does not match the order information;
Product has quality problems;
Product was damaged during transportation;
Customer wishes to return the product for personal reasons.

Special Notes:

Returns are accepted even after the product has been opened.
Please contact us before returning any item to obtain the correct return address and procedures.
Returning items without prior confirmation may affect the return processing time.

III. Shipping and Return Information

Shipping Location

All kitchenware orders are shipped from our US warehouse.

Order Processing Time
We will process your order on the same day after successful payment.

Shipping Time
Estimated shipping time is 2 days after shipment from our US warehouse.

IV. Return Process

To apply for a return, please follow these steps:

Contact customer service to submit a return request;
Provide order information and explain the reason for the return;
Obtain the return address and related instructions;
Return the item as required;
We will arrange a refund after receiving and confirming the returned item.

V. Refund Information

We will process the refund after the return is approved.

Refund Time:

The merchant will initiate the refund promptly after approval;
Refunds are expected to arrive within 3 days;
Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or payment platforms. Refunds will be processed via the original payment method.

VI. Special Notes on Clearance Items

Due to ongoing losses, the merchant is conducting a clearance sale. This kitchenware sale is an inventory clearance event.

Therefore:

Item quantities are limited; Some items will not be restocked after selling out; Clearance prices may be lower than regular selling prices; All orders still enjoy normal after-sales support.

We hope that through this clearance event, customers can purchase practical kitchenware at more favorable prices.

VII. Contact Us

If you have any questions regarding returns, refunds, orders, or logistics, please contact us through the customer service channels provided on the contact us page.

We will do our best to assist you in resolving your issues and ensure a smooth return process.

Thank you for your understanding and support.